Service Coordinator
📍 Charlotte, NC | Full-Time
Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Client's team as a Service Coordinator, where you’ll play a pivotal role in ensuring seamless scheduling, dispatching, and technician support for our HVAC service operations.
What You’ll Do:
📅 Scheduling and Dispatching
- Assign and schedule HVAC technicians for service calls, balancing location, skill set, and job urgency.
- Communicate with customers to confirm appointments, provide ETAs, and address inquiries professionally.
- Monitor daily job statuses and adjust schedules to accommodate urgent requests or changes.
🛠 Work Order Management
- Create, track, and close work orders in the ERP system with precise documentation.
- Ensure technicians are equipped with the necessary tools, parts, and information for each job.
- Enter service repair quotes and manage weekly technician payroll preparation.
🤝 Technician Support
- Serve as the main point of contact for technicians, addressing questions and resolving issues.
- Coordinate after-hours emergency service requests to ensure critical jobs are completed promptly.
- Track and report key performance metrics, including compliance, response times, and customer satisfaction.
✅ Compliance & Safety
- Ensure adherence to safety and regulatory guidelines within the HVAC industry.
- Communicate safety protocols to technicians and maintain compliance requirements.
What We’re Looking For:
- Strong organizational and time-management skills.
- Excellent communication and customer service abilities.
- Ability to multitask effectively in a fast-paced environment.
- Familiarity with dispatch software or CRM systems (preferred, but not required).
- Basic knowledge of HVAC terminology and processes (preferred, but not required).
Why Join Us?
We’re committed to supporting our employees with competitive benefits and opportunities for growth:
- Paid Vacation and generous 401(k) match.
- Comprehensive Medical, Dental, Vision, and RX Drug Insurance.
- Life and Accidental Death Insurance.
- Short- and Long-Term Disability Insurance.
- Employee Assistance Program for personal and professional well-being.
- Commitment to employee safety and career growth opportunities.
